Certified Hospitality Supervisor (CHS®)

Duration: 45 hours

CHS transp.The Certified Hospitality Supervisor CHS® is the most prestigious certification available to a hospitality supervisor. It is part of an elite group of hospitality professionals

The CHS program, with the signature of the American Hotel & Lodging Educational Institute, is developing knowledge and skills in a high level and guarantee extraordinary  services to guests.

Certified Spa Supervisor (CSS)

Duration: 45 hours

CSS_LogoThe Certified Spa Supervisor program is a certification for spa supervisors and managers. The certification program was developed by the International SPA Association (ISPA) in partnership with the Educational Institute to provide education and resources for spa supervisors who may be new to their positions or those who are seeking additional education and recognition.

Management of
Food & Beverage Operations

Duration: 42 hours

Management of Food & Beverage OperationsThis course, addresses successful management and operational tactics used in food and beverage operations, how food service operations improve quality standards while reducing expenses.

It explores ways in which technology can be used to give guests greater value for their dining expenses and improve efficiency

Housekeeping Operations

Duration: 42 hours

Managing Housekeeping OperationsHousekeeping is critical to the success of today’s hospitality operations. Being a Housekeeper, shows what it takes to direct day-to-day operations of this department, from big-picture management issues to technical details for cleaning each area.

This course has been completely revised reflecting the extensive changes in the hotel industry.

Front Office Operations

Duration: 42 hours

chalobbystockphoto-copyThis best-selling program provides a comprehensive overview of a hotel’s front office and the role it plays in creating memorable guest experiences. Participants will learn how the front office interacts with other departments, strategies for keeping the front desk profitable, and how e-commerce and social networking affect front office operations.

Certified Guest Service Professional (CGSP®)

Duration: 14 hours

Gold propertyHospitality employees must have effective guest service skills in today’s competitive market. They must be able to engage and connect with their guest to go above and beyond the call of duty.

Guest Service Gold® is the preparation course for the Certified (CGSP®) designation.

A property that certifies all of its line-level employees that are in contact with guests will become a Certified Guest Service Property.

Certified Restaurant Server

Duration: 28 hours

Restaurant Server 2Great food isn’t enough to make an outstanding dining experience. That takes great service, too. The Restaurant Server certification brings the professional clout to the people who are in the front-line with guests.

The certification is supported by the “START” (Skills, Tasks, and Results Training) programs.

Certified Front Desk Representative

Duration: 27 hours

Front Desk Representative 2Increase front office efficiency and help sales grow with the knowledge and skills gained from this course.
The certification is supported by the “START” programs and is divided into three sections for the trainee:

  • Knowledge that all hospitality employees need
  • Knowledge specific to the Front desk representative position
  • Skills Validation List

Certified Guest room attendant

Duration: 21 hours

Guestroom Attendant 2A hotel room attendant is responsible for keeping guest rooms in a hotel, clean, safe,
stocked and maintained. The Guestroom Attendant certification brings the professional clout to the people who are in the front-line with guests.

The Certified Guest Room Attendant certification

The certification is supported by the “START” programs recognizes the skills and knowledge needed to succeed as a professional

Certified Kitchen Cook

Duration: 28 hours

Kitchen-Cook 2The Certified Kitchen Cook credential recognizes the skills and knowledge needed to succeed as a professional in a back-of-the-house position at a food service operation.

The program is intended for on-the-job training. Successful candidates completing the START program and pass the written exams, will receive a certification, lapel pin and global recognition for their accomplishment.