The Certified Hospitality Supervisor CHS® is the most prestigious certification available to a hospitality supervisor. It is part of an elite group of hospitality professionals. A modular program, covering all knowledge and skills you need to distinguish a successful manager.

Supervisors will gain the know-how to communicate effectively, motivate their employees, resolve workplace conflicts, and gain respect, trust and support from people work for them

The CHS®designation provides recognition for these skills. It is recognized worldwide, and is the highest acknowledgment of professionalism for supervisors in the hospitality industry

image2Topics

  • You as a Supervisor
  • Conducting Orientation and Training
  • Leadership
  • Handling Problems and Conflicts
  • Motivation and Team Building
  • Staffing and Scheduling
  • Improving Employee Performance
  • Effective Communication
  • Time Management

Participants:

The program is aimed at people in key positions, Department Heads, Supervisors in hotels, restaurants and generally in the tourism industry.

Program objectives:

  • To understand the importance of their role as Managers or supervisors in the hospitality industry.
  • To develop accountability as to the management, colleagues and customers.
  • Be able to apply Management techniques and develop supervisory and leadership skills
  • Be able to guide subordinates properly (coaching)
  • Be able to assign work for effective performance at work.

Duration: 45 hours