The Certified Hospitality Supervisor CHS® is the most prestigious certification available to a hospitality supervisor. It is part of an elite group of hospitality professionals. A modular program, covering all knowledge and skills you need to distinguish a successful manager.

Supervisors will gain the know-how to communicate effectively, motivate their employees, resolve workplace conflicts, and gain respect, trust and support from people work for them

The CHS®designation provides recognition for these skills. It is recognized worldwide, and is the highest acknowledgment of professionalism for supervisors in the hospitality industry

image2Topics

  • You as a Supervisor
  • Conducting Orientation and Training
  • Leadership
  • Handling Problems and Conflicts
  • Motivation and Team Building
  • Staffing and Scheduling
  • Improving Employee Performance
  • Effective Communication
  • Time Management

Participants:

The program is aimed at people in key positions, Department Heads, Supervisors in hotels, restaurants and generally in the tourism industry.

Program objectives:

  • To understand the importance of their role as Managers or supervisors in the hospitality industry.
  • To develop accountability as to the management, colleagues and customers.
  • Be able to apply Management techniques and develop supervisory and leadership skills
  • Be able to guide subordinates properly (coaching)
  • Be able to assign work for effective performance at work.

Duration: 45 hours

CHS transp.

Proctor:
Diana Assadourian Estephan CHT

diana

Diana started her career as a Language teacher, where she taught English for adults in various Language Schools in Beirut, Lebanon. She slowly built her career and moved to the BESGB, a prestigious private school, where she taught High School Program for Grades 10, 11 and 12. Her passion to continuously improve took her a step higher and soon become an Instructor of English at the American University of Sciences, where she taught English and Writing Skills and soon after that assistant to the Coordinator of School of English for the Proficiency of English course, of the Michigan University Ann Arbor . Eighteen years later she decides to change career, but not too far from the previous one, and becomes a Soft Skills Trainer. Hard Work is Diana’s middle name, and soon she travels to UK, and becomes a Certified Master Trainer, from ILM. In the past nine years more studies make Diana reach her goal and becomes the first Certified Hospitality Trainer in Cyprus, designated by American Hotel Educational Institute, and a Certified Vocational Trainer by HRDA. Diana lives by the motto: ‘”If you think education is expensive, try ignorance!’