The Certified Spa Supervisor (CSS) program is a certification for spa supervisors and managers.

The certification program was developed by the International SPA Association (ISPA) in partnership with the Educational Institute to provide education and resources for spa supervisors who may be new to their positions or those who are seeking additional education and recognition

The CSS designation, a hallmark within the spa industry, signifies an understanding of basic supervisory skills and indicates a deep commitment and belief that continued education is fundamentally important in professional growth.

image3Topics

  • You as a Supervisor
  • Conducting Orientation and Training
  • Leadership
  • Handling Problems and Conflicts
  • Motivation and Team Building
  • Staffing and Scheduling
  • Improving Employee Performance
  • Effective Communication
  • Time Management

 

Program includes: Exam; Certificate and Lapel Pin upon successful completion of the Exam.
The CSS designation may be used on letterhead, business cards, and other writings.

Participants:

The program is aimed at people in Management or Supervisory positions, in SPA and Wellness Centres

Program objectives:

  • To understand the importance of their role as Managers or supervisors in the SPA industry.
  • To develop accountability as to the management, colleagues and customers.
  • Be able to apply Management techniques and develop supervisory and leadership skills
  • Be able to guide subordinates properly (coaching)
  • Be able to assign work for effective performance at work.

Duration:45 hours