The Certified Spa Supervisor (CSS) program is a certification for spa supervisors and managers.

The certification program was developed by the International SPA Association (ISPA) in partnership with the Educational Institute to provide education and resources for spa supervisors who may be new to their positions or those who are seeking additional education and recognition

The CSS designation, a hallmark within the spa industry, signifies an understanding of basic supervisory skills and indicates a deep commitment and belief that continued education is fundamentally important in professional growth.

image3Topics

  • You as a Supervisor
  • Conducting Orientation and Training
  • Leadership
  • Handling Problems and Conflicts
  • Motivation and Team Building
  • Staffing and Scheduling
  • Improving Employee Performance
  • Effective Communication
  • Time Management

 

Program includes: Exam; Certificate and Lapel Pin upon successful completion of the Exam.
The CSS designation may be used on letterhead, business cards, and other writings.

Participants:

The program is aimed at people in Management or Supervisory positions, in SPA and Wellness Centres

Program objectives:

  • To understand the importance of their role as Managers or supervisors in the SPA industry.
  • To develop accountability as to the management, colleagues and customers.
  • Be able to apply Management techniques and develop supervisory and leadership skills
  • Be able to guide subordinates properly (coaching)
  • Be able to assign work for effective performance at work.

Duration:45 hours

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Trainer:
Diana Assadourian Estephan CHT

diana

Diana started her career as a Language teacher, where she taught English for adults in various Language Schools in Beirut, Lebanon. She slowly built her career and moved to the BESGB, a prestigious private school, where she taught High School Program for Grades 10, 11 and 12. Her passion to continuously improve took her a step higher and soon become an Instructor of English at the American University of Sciences, where she taught English and Writing Skills and soon after that assistant to the Coordinator of School of English for the Proficiency of English course, of the Michigan University Ann Arbor . Eighteen years later she decides to change career, but not too far from the previous one, and becomes a Soft Skills Trainer. Hard Work is Diana’s middle name, and soon she travels to UK, and becomes a Certified Master Trainer, from ILM. In the past nine years more studies make Diana reach her goal and becomes the first Certified Hospitality Trainer in Cyprus, designated by American Hotel Educational Institute, and a Certified Vocational Trainer by HRDA. Diana lives by the motto: ‘”If you think education is expensive, try ignorance!’