The main purpose of the program is to help individuals engaged reception tasks, to realize the importance of their role and develop to the fullest extent, giving a professional status to people who are on the front line with customers.

The Front Desk Representative certification recognizes the skills and knowledge needed to succeed as a professional in a front-line position.

The certification is supported by the “START” (Skills, Tasks, and Results Training) programs.

Successful candidates who complete the START program and pass the certification exam will receive a certification, lapel pin and global recognition for their accomplishment.

Some of topics:

  • All employee knowledge, property standards and policies.
  • Quality Guest Service and telephone courtesy
  • The role of the Front Desk Representative in Hospitality
  • Pre– arrival, arrival, check in
  • Occupancy, room changes and charges
  • Departures, Checking out, settle accounts


  • New and Existing Front Desk Employees in Hotels and Tourist Enterprises

Program objectives:

  • To help employees in Front Desk to learn, improve and revise the ways they already apply in existing procedures and standards.
  • Give clear guidelines for presenting a professional image
  • Provide tips related to improving productivity
  • Suggest tactics for communicating with ease over the telephone and in person
  • Give guidance for dealing with surprises that occur in Front Desk
Duration: 28 hours

Kitchen CookRestaurant ServerGuestroom AttendantMaintenanceGoldFront Desk Representative