Golden opportunities are moments and exchanges that, depending on your actions, can leave a guest feeling delighted or disappointed.
Using a combination of vital elements, Guest Service Gold® demonstrates how to provide a level of guest service that leaves a lasting impression on each of your guests, inspires your coworkers and helps you build friendships that will last a lifetime.
Guest Service Gold®: Golden Opportunities features these seven elements:
- Recovery: Turn it Around!
- Personalization: Provide an Individualized Experience!
- Knowledge: Be in the Know!
- Passion: Inspire Others!
- Commitment: Be All In!
- Inclusion: Include Everyone!
- Personality: Be Yourself!
- Guest Service Gold® is the preparation course for the Certified (CGSP®) designation.
- A property that certifies all of its line-level employees that are in contact with guests will become
a Certified Guest Service Property.