Supervision in the Hospitality Industry

The course:


The main purpose of the program is to help people who exercise management, supervision and leadership responsibilities realize the importance of their role and develop their abilities to the fullest extent. The program introduces the supervisory skills required for a successful career in the hospitality industry.

It includes conflict management procedures, expanded information on incentives, new information on the role of technology and media on recruitment, new information on the costs and benefits of training.

Issues related to the use of technology for staff scheduling, including the use of software and corporate intranets.


ParticipantsManagers and Supervisors in the Hospitality sector

Instructors: Distinguished trainers and Guest speakers, the Advisory Guidance of Certified Trainers (CHT) AH& LEl


  • The Supervisor and the Management Process
  • Effective Communications for Supervisors
  • Recruitment and Selection Procedures
  • Training and Orientation
  • Managing Productivity and Controlling Labor Costs
  • Evaluating and Coaching
  • Discipline
  • Special Supervisory Concerns
  • Team Building
  • Motivation and Leadership
  • Managing Conflict
  • Time Management

If you are already a holder of a Supervisory position in Hospitality or SPA sectors, you have the opportunity to take the Certification exams for one of the most prestigious Certifications available in the Hospitality Industry