The Certified Spa Supervisor (CSS) program is a certification for spa supervisors and managers.

The certification program was developed by the International SPA Association (ISPA) in partnership with AH&LEI, (the American Hotel & Lodging Educational Institute) to provide education and resources for spa supervisors who may be new to their positions or those who are seeking additional education and recognition

The CSS designation, a hallmark within the spa industry, signifies an understanding of basic supervisory skills and indicates a deep commitment and belief that continued education is fundamentally important in professional growth.

 

Topics

  • You as a Supervisor
  • Conducting Orientation and Training
  • Leadership
  • Handling Problems and Conflicts
  • Motivation and Team Building
  • Staffing and Scheduling
  • Improving Employee Performance
  • Effective Communication
  • Time Management

 

Program includes: Exam; Certificate and Lapel Pin upon successful completion of the Exam.
The CSS designation may be used on letterhead, business cards, and other writings.

Participants:

The program is aimed at people in Management or Supervisory positions, in SPA and Wellness Centres

Program objectives:

  • To understand the importance of their role as Managers or supervisors in the SPA industry.
  • To develop accountability as to the management, colleagues and customers.
  • Be able to apply Management techniques and develop supervisory and leadership skills
  • Be able to guide subordinates properly (coaching)
  • Be able to assign work for effective performance at work.

Duration:45 hours

Details:

Initial Cost:     € 960 + VAT (€182.40)
After Subsity: € 195 + VAT (€182.40)
Dates:          26 Feb, 5, 12, 19, 26 Mar, 2, 9 Apr
Hours:            09:00 – 15:00
Location:        Limassol CHEI

Instructor: Dr. Eleni Asprogenous

Eleni WEB

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