Certified Spa Supervisor (CSS)
Duration: 21 Hours
Hours: 09:00 - 16:00
The program is designed to increase the professionalism of security officers and other employees who perform security functions at a Hospitality property. The program provides general security-related techniques as well as hospitality-specific information that employees need to know to balance security procedures and guest service.
Subject matter experts who provided insight and direction on the program included loss prevention professionals from Marriott International, Starwood Hotels and Resorts, InterContinental Hotels Group, Hyatt Hotels, Hilton Hotels & Resorts and Interstate Hotels & Resorts.
The Lodging Security Officer program can be used to prepare for the Certified Lodging Security Officer (CLSO) designation, one of AHLEI professional certifications
Successful candidates will receive a certification, lapel pin and global recognition for their accomplishment.
- Lodging Security Overview
- Routine Security Activities
- Handling Misconduct
- Handling Emergencies
- Child trafficking/Protection of children
- Anti-terrorism/Signs of terrorism
- Active shooters
- Hostage situations
- Handling the death of a guest