Guest Service & Handling Complaints
The “moment of truth” for every Hospitality Operation, is the time of service, where the Guest is in front of the service provider and satisfaction is considered. Excellent Guest service means anticipating your guest’s’ needs and offering services that exceed their expectations. The program is designed to fully support the work of service, understand the principles of service and handle complaints and difficult customers.
After the program, participants will be able to create a possible impression and develop a relationship of trust and care with Guests. They shall be able to apply Techniques that increase satisfaction, revenue and productivity.