Guest Service Professional (CGSP®)

Golden opportunities are moments and exchanges that, depending on your actions, can leave a guest feeling delighted or disappointed.

Using a combination of vital elements, Guest Service Gold® demonstrates how to provide a level of guest service that leaves a lasting impression on each of your guests, inspires your coworkers and helps you build friendships that will last a lifetime.

• Guest Service Gold® is the preparation course for the Certified (CGSP®) designation.
• A property that certifies all of its line-level employees that are in contact with guests will become a Certified Guest Service Property. 

Guest Service Gold®: Golden Opportunities features these seven elements:

• Recovery: Turn it Around!
• Personalization: Provide an Individualized Experience!
• Knowledge: Be in the Know!
• Passion: Inspire Others!
• Commitment: Be All In!
• Inclusion: Include Everyone!
• Personality: Be Yourself!