Managing Front Office Operations

This course provides a comprehensive overview of a hotel’s front office, and the role it plays in creating memorable guest experiences. Participants will gain insights on how the front office interacts with other departments and how e-commerce and social network affect front office operations, as well as learn strategies for keeping the front desk profitable.

A key course in the Front Office Management Specialization, this course covers a range of topics, including budgeting and monitoring revenues, modern marketing, and working with new trends in the industry. Front Office professionals will be fully equipped with the resources required for creating a successful development plan for their hospitality career.

It is an obligatory program for the AH&LEI “5 courses specializations” in Front Office or Rooms Division Management

What you will gain

  • Development of managerial, organizational, and planning skills in the field of Front Office Management
  • Resources to help you identify factors that affect your guests and their decisions and how best to promote them
  • How to work with new industry trends to support your operation’s ecological and energy management
  • Costing, budgeting and revenue monitoring skills

Benefits For The Hospitality Business

  • A certified and highly trained Front Office professional who will use knowledge and methodologies to advance and benefit the company
  • Companies will proudly employ trained executives with a Diploma awarded by a world-renowned Certification Board

Topics

  • Hotel Organization
  • Front Office Operations
  • Fundamentals of Management
  • Reservations
  • Registration
  • Communications and Guest Services
  • Security and the Lodging Industry
  • Front Office Accounting
  • Check-Out and Account Settlement
  • The Role of Housekeeping in Hospitality Operations
  • The Front Office Audit
  • Planning and Evaluating Operations
  • Revenue Management
  • Managing Human Resources

Who can take this course

This course is geared at Managers and Supervisors currently employed at Front Desks of hotels or other hospitality establishments.

Instructors

Unemployed individuals may attend the course for FREE, upon referral from PUBLIC EMPLOYMENT SERVICE