Promoting Sales & Up-Selling
Upselling is a common strategy for business to boost their proﬁts. By training your staﬀ in ways to sell more, you can help improve business. Up selling is more than sales; it requires perception, knowledge and discretion. At its best, up selling can look less like sales and more like customer service; eﬀective techniques should be subtle enough to avoid annoying the customer or making them feel pestered.
Upon completion of the course, trainees will be able to determine the product and the appropriate time for additional sales, use a customer-cantered selling approach to provide value and manage the customer relationship on an ongoing basis.