On-the-job coaching!

Train your Front Desk employees, during real working time. On-the-job training means that your employees shall practice in real-time, following classroom sessions and masterclasses.

Front Desk Representatives play a key role in the overall guest experience at a hospitality establishment. They are the first people to greet guests, check them in, and arrange payments. They are a guest’s first point of contact, and their ability to answer questions and provide services can contribute to a positive overall experience.

This course enhances the skills and abilities of these professionals and boosts their further development.

After consultation with our Team of Instructors, the duration of the program shall be decided. Instructors shall be training, coaching, and guiding your Team members following the professional International standards of “Front Desk Representative” designation by AH&LEI, the most recognized Educational Institute in Hospitality.

Not only Qualified, be Certified!

Optionally, participants may choose to give AH&LEI exams, in order to receive professional certification and become a “Certified Front Desk Representative”.

The certification is supported by the “START” (Skills, Tasks, and Results Training) programs.

Successful candidates who complete the quickSTART program and pass the 30 multiple-choice Front Desk Representatives certification exams with a score of 70% or higher will receive a certificate, lapel pin, and global recognition for their accomplishment.

All training programs are delivered within the property, at a time convenient to the Company.

Fully Subsidized by HRDA!


  • All employee knowledge, property standards and policies.
  • Quality Guest Service and telephone courtesy
  • The role of the Front Desk Representative in Hospitality
  • Pre-arrival, arrival, check in
  • Occupancy, room changes and charges
  • Departures, Checking out, settle accounts
  • Two continuous months of hands-on training at a Hotel Reception

Who can take this course

The five-course Front Office Management Specialization is open to Front Office Representatives with at least three months of experience in the Hospitality industry. For individuals without experience, the program includes practical exercise.


Duration: 40 hours, according to your business needs.
Location: At company's premises or our Educational Center (CHEI)
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