Supervision in the Hospitality Industry
The main purpose of the program is to help people who exercise management, supervision and leadership responsibilities realize the importance of their role and develop their abilities to the fullest extent. The program introduces the supervisory skills required for a successful career in the hospitality industry.
It includes conﬂict management procedures, expanded information on incentives, new information on the role of technology and media on recruitment, new information on the costs and beneﬁts of training.
Issues related to the use of technology for staﬀ scheduling, including the use of software and corporate intranets.
Participants: Managers and Supervisors in the Hospitality sector
It is an obligatory program for all “5 courses specializations” by AH&LEI:
- The Supervisor and the Management Process
- Eﬀective Communications for Supervisors
- Recruitment and Selection Procedures
- Training and Orientation
- Managing Productivity and Controlling Labor Costs
- Evaluating and Coaching
- Special Supervisory Concerns
- Team Building
- Motivation and Leadership
- Managing Conﬂict
- Time Management