Front Office Management

Το Δίπλωμα Ειδίκευσης 5 μαθήματων, είναι ένα πρόγραμμα σπουδών, σχεδιασμένο από το American Hotel & Lodging Association (AH&LEI), ειδικά για τους επαγγελματίες που εργάζονται στον κλάδο της Οροφοκομίας στην Κύπρο.

Το πρόγραμμα αφορά άτομα που θέλουν να κάνουν το επόμενο βήμα σταδιοδρομίας και που θέλουν να έχουν ένα αναγνωρισμένο τίτλο σπουδών. Μέσω αυτού του προγράμματος, θα αποκτήσουν τις απαραίτητες δεξιότητες και γνώσεις που απαιτούνται για μια θέση στο ανώτερο απίπεδο Διοίκησης στον κλάδο.

Το Δίπλωμα Ειδίκευσης, μπορεί να αποκτηθεί με τη συμπλήρωση των 5 μαθημάτων, επιπέδου μάνατζμεντ, μέσω του Polykarpou hrd, αντιπρόσωπου του AH&LEI στην Κύπρο.

The 5 courses Diploma of Specialization is a curriculum designed by the American Hotel & Lodging Association (AH & LEI), especially for professionals working at the Housekeeping in Cyprus Hospitality Industry.

The program is designed to help develop people who want to take the next professional step and they want to have a recognized degree. Through this program, you will acquire necessary skills and knowledge required for a position in a senior management level at the Housekeeping Department and the industry.

The Diploma of Specialization can be obtained by completing the 5-level management course through Polykarpou hrd, a representative of AH & LEI in Cyprus.

The 5 Courses

Supervision in the
Hospitality Industry

Certified
Front desk representative

Managing Front
Office Operations

Managing Technology
in the Hospitality Industry

Guest Service
Professional (CGSP®)

Supervision in the Hospitality Industry

The main purpose of the program is to help people who exercise management, supervision and leadership responsibilities realize the importance of their role and develop their abilities to the fullest extent. The program introduces the supervisory skills required for a successful career in the hospitality industry.

It includes conﬂict management procedures, expanded information on incentives, new information on the role of technology and media on recruitment, new information on the costs and beneﬁts of training.

Issues related to the use of technology for staﬀ scheduling, including the use of software and corporate intranets.

Participants: Managers and Supervisors in the Hospitality sector

Instructors: Distinguished trainers and Guest speakers, the Advisory Guidance of Certiﬁed Trainers (CHT) AH& LEl

Managing Front Office Operations

This best-selling program provides a comprehensive overview of a hotel’s front office and the role it plays in creating memorable guest experiences. Participants will learn how the front office interacts with other departments, strategies for keeping the front desk profitable, and how e-commerce and social networking affect front office operations.

Program objectives:

To develop Managerial organizational and planning skills in the field of Front Office
Identify the factors that affect visitors, on their stay purchase decision and the capacity to promote through modern marketing
Be able to work with new trends of the industry in relation to the ecological and energy management of the operation.
Be able to prepare costing, budgets and monitor revenues relative to costs.

Managing Technology in the Hospitality Industry

Hospitality sector now days, is using high technology for many reasons. Managers and Leaders in the industry can not follow a career path if they have lack of technology knowledge. With this program, participants will learn the basics of purchasing, implementing, maintaining, and effectively managing a variety of technology systems.

“Managing Technology in Hospitality”, covers applications for all operational areas, and also covers security maintenance for technology. This outstanding course, features many sections with the latest information on benchmarking hospitality technology, social networking, Internet marketing, self-service technologies, Voice over Internet Protocol (VoIP), open and closed payment systems, PCI compliance, menu item pricing, inventory replenishment, and data mining.

Participants : All Managers, Department Heads, Supervisors and key staff in Hospitality Industry

Front desk representative

The main purpose of the program is to help individuals engaged reception tasks, to realize the importance of their role and develop to the fullest extent, giving a professional status to people who are on the front line with customers.

The Front Desk Representative certification recognizes the skills and knowledge needed to succeed as a professional in a front-line position.

The certification is supported by the “START” (Skills, Tasks, and Results Training) programs.

Successful candidates who complete the START program and pass the certification exam will receive a certification, lapel pin and global recognition for their accomplishment.

The Front desk Representative program can be delivered in your hotel as an “On the job” Training

Certified Gold Service Professional (CGSP®)

Golden opportunities are moments and exchanges that, depending on your actions, can leave a guest feeling delighted or disappointed.

Using a combination of vital elements, Guest Service Gold® demonstrates how to provide a level of guest service that leaves a lasting impression on each of your guests, inspires your coworkers and helps you build friendships that will last a lifetime.

Guest Service Gold® is the preparation course for the Certified (CGSP®) designation.
A property that certifies all of its line-level employees that are in contact with guests will become a Certified Guest Service Property.