Duration: 12 Hours
The “moment of truth” for every company is the time of service, where the customer is in front of the service provider and satisfaction is considered. Excellent customer service means understanding customers’ needs and offering services that exceed their expectations. The program is designed to fully support the work of service, understand the principles of service and handle complaints and difficult customers.
After the program, participants will be able to create a possible impression before customers in order to build and retain customer base. They shall be able to apply Techniques that increase satisfaction. They will tap into human relationships to increase sales and productivity.