Customer Service & Handling Complaints

The Course:

The “moment of truth” for every company is the time of service, where the customer is in front of the service provider and satisfaction is considered. Excellent customer service means understanding customers’ needs and offering services that exceed their expectations. The program is designed to fully support the work of service, understand the principles of service and handle complaints and difficult customers.


    After the program, participants will be able to:

  • Understand the importance of Customer Service Efficiency.

  • Offer profound ability to create a positive impression before customers in order to build and retain customer base.

  • Demonstrate a readiness and willingness to listen to the customer.

  • Apply Techniques that increase satisfaction.

  • Deal with Difficult Customers and Complaints.

  • Tap into human relationships to increase sales and productivity


  • Customer Service Basics
  • Expectations and awareness
  • Handling complaints
  • Communication
  • Telephone courtesy