Housekeeping Management

The main purpose of the program is to help people who exercise management, supervision and leadership responsibilities realize the importance of their role and develop their abilities to the fullest extent. The program introduces the supervisory skills required for a successful career in the hospitality industry.

It includes conflict management procedures, expanded information on incentives, new information on the role of technology and media on recruitment, new information on the costs and benefits of training.

Issues related to the use of technology for staff scheduling, including the use of software and corporate intranets.

Participants: Managers and Supervisors in the Hospitality sector

Instructors: Distinguished trainers and Guest speakers, the Advisory Guidance of Certified Trainers (CHT) AH& LEl

It aims to help participants develop Management skills in planning, organizing, implementing and controlling the planning, organizing, implementing and controlling the whole Housekeeping process.

Been a Housekeeper, shows what it takes to direct day-to-day operations of the Housekeeping department, from big-picture management issues, to technical details for the best cleaning results.

The program focuses on management and leadership practices, including Environmental Management, the practices, including Environmental Management, the training, motivation and performance evaluation.

“Managing Housekeeping Operations”, is an ideal, integrated program that reflects extensive changes and needs, in the hotel industry.

This course has been designed substantially to reflect safety and security issues of current concern within the hospitality industry. Its aiming to presents best practices and guidance related to risk management in the hospitality workplace.

Participants, as part of Management, benefit since content of this course takes a broader and more global view of the issues, and focuses on identification and mediation of a variety of safety and security concerns.

Participants: Security, Rooms Division or Front Office Managers, Housekeepers and Management key staff

Instructors: Taught by distinguished instructors, the mentoring of Certified Trainers (CHT) of AH& LEl

The main purpose of the program is the development of knowledge, skills and abilities of individuals working in the housekeeping department recognizing that the human factor is the most important investment in a company.

The Certified Guest Room Attendant certification recognizes the skills and knowledge needed to succeed as a professional.

The certification is supported by the “START” (Skills, Tasks, and Results Training) programs.

Successful candidates who complete the START program and pass the certification exam will receive a certification, lapel pin and global recognition for their accomplishment.

Golden opportunities are moments and exchanges that, depending on your actions, can leave a guest feeling delighted or disappointed.

Using a combination of vital elements, Guest Service Gold® demonstrates how to provide a level of guest service that leaves a lasting impression on each of your guests, inspires your coworkers and helps you build friendships that will last a lifetime.

• Guest Service Gold® is the preparation course for the Certified (CGSP®) designation.
• A property that certifies all of its line-level employees that are in contact with guests will become a Certified Guest Service Property.