Guest Service Professional (CGSP®)
Golden opportunities are moments and exchanges that, depending on your actions, can leave a guest feeling delighted or disappointed.
Receptionist
Receptionist On-the-job coaching! Train your Front Desk employees, during real working time. On-the-job training means that your employees shall practice in real-time, following classroom sessions and masterclasses. Front Desk Representatives play a key role in the overall guest experience at a hospitality establishment. They are the first people to greet guests, check them in, and…
Managing Technology in Hospitality
Hospitality sector now days, is using high technology for many reasons. Managers and Leaders in the industry…
Supervision in the Hospitality Industry
The main purpose of the program is to help people who exercise management, supervision and leadership responsibilities…
Managing Front Office Operations
This best-selling program provides a comprehensive overview of a hotel’s front office and the role it plays in creating memorable guest experiences.