HR Management in Hospitality

HR Management in Hospitality Hospitality is a people industry, and HR Management is a crucial function in any modern Hospitality business. When it comes to a Hotel unit, where personnel’s skills and behavior defines the quality of the offered services, it is particularly important to have effectively trained Managers and Supervisors. This program aims to…

Developing Corporate Culture

Developing Corporate Culture In modern management, in order to achieve your goal and objectives, the background that defines Corporate Culture must be created and cultivated.  In order to achieve this goal, it is essential for all employees to feel that they are important, something that will make them feel part of the Organization. In turn,…

Developing a Performance Appraisal System

Developing a Performance Appraisal System “You can administer only what you can measure,” said the famous Peter Drucker, and it precisely applies in the case of Human Resources. Staff assessment, when performed systematically and fairly, not only allows the Management to control and improve, but mainly acts as a motivational tool for employees, who know…

Interviewing Techniques

Interviewing Techniques “We recruit for attitude and train for skills”. This principle of HR management reveals how important and how complex staffing can be to companies. Individuals who are charged with the responsibility of interviewing candidates whether in an organized HR department, or in a small business, should know and understand in depth the dynamics…

Development Management & Supervisory Skills

Development Management & Supervisory Skills From newly appointed managers to those who have been in harness for a while, good management skills are essential for  success. Employees development to supervisory/ managerial positions through internal promotion is a practice that distinguishes successful businesses and brings out their philosophy as employers. Too often good people start off…

Industrial Relations & Labor Cost

Industrial Relations and Labor Costs SeminarESSENTIAL INSIGHTS INTO THE CYPRUS EMPLOYMENT SYSTEM The Seminar is an essential program for all employers and management teams. It offers insights into your organization’s legal obligations towards its employees and helps you interpret relevant employment legislation correctly in order to ensure your company runs smoothly and your employees are…

Certified Spa Supervisor (CSS)

Certified Spa Supervisor (CSS) The Certified Spa Supervisor (CSS) program is a certification for spa supervisors and managers. The certification program was developed by AH&LEI, (the American Hotel & Lodging Educational Institute) in partnership with  the International SPA Association (ISPA) to provide education and resources for spa supervisors who may be new to their positions or…

Certified Hospitality Supervisor (CHS®)

Certified Hospitality Supervisor (CHS®) The Certified Hospitality Supervisor CHS® is the most prestigious certification available to a hospitality supervisor. It is part of an elite group of hospitality professionals. A modular program, covering all knowledge and skills you need to distinguish a successful manager. Supervisors will gain the know-how to communicate effectively, motivate their employees, resolve workplace…

Certified Hotel Administrator CHA®

Certified Hotel Administrator CHA®RECOGNITION OF EXCELLENCE! Get your managerial skills and professional experience recognized through the most prestigious certification for General Managers and Hospitality Executives! Endorsed by the American Hotel & Lodging Educational Institute (AH&LEI). CHA® acts as a formal recognition of the important skills of leadership and management at every level of a hospitality…