Guest Service Professional (CGSP®)
Golden opportunities are moments and exchanges that, depending on your actions, can leave a guest feeling delighted or disappointed.
Supervision in the Hospitality Industry
The main purpose of the program is to help people who exercise management, supervision and leadership responsibilities…
Security and Loss Prevention Management
This course has been designed substantially to reflect safety and security issues of current concern within the hospitality industry.
Managing Housekeeping Operations
It aims to help participants develop Management skills in planning, organizing, implementing and controlling the whole Housekeeping process.